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| Moving Away from BT Broadband; Advice for BT Customers | ||
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Moderators: Jim Murray, narcosis, felixcatuk, Sammy
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| Author | Post | ||
| felixcatuk |
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felixcatuk   Registered Member #95 Joined: Wed Mar 05 2008, 12:03AMPosts: 2584 | To quote Frank Rizzo It is so easy to switch ISP - it is so damn easy. Get your MAC code, don't be swayed by the retention teams crocodile tears, register with your new ISP and within days you can have nothing to do with BT. To get a MAC code call 0800 800 030 / 0800 328 6738. You are entitled to receive your MAC code from BT in 5 working days. We've had a number of reports that BT customer service reps are claiming the system 'is down'. If you insist that you require your MAC code immediately, the system magically comes 'up'. If you haven't received your MAC code in 5 days notify your new ISP and complain to OFCOM. If you want to avoid BT, a feature called 'Local Loop Unbundling' (LLU) may allow other telecom providers to offer you a phone service. To find out which phone providers are available at your local exchange use the Samknows Broadband Site and check your phone number or post code. You might also be able to switch to an equivalent line from a 'Wholesale Line Rental' (WLR) provider, such as the Post Office. Assuming you have a telephone line, contact one of the Phorm free ISPs featured in these threads, or consider members of the Anti Phorm League. I paid a £50 fee to register with an alternative ISP; others may charge more or less. [ Edited Sat Nov 08 2008, 12:32AM ] Ready to leave BT? Call 0800 800 030 / 0800 328 6738, get your MAC code | ||
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| Cowherd |
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 Registered Member #352 Joined: Fri Apr 18 2008, 08:28AMPosts: 164 | I'm having real grief getting my MAC code from BT. Every time I call they give me some bull story about the system that generates MAC codes being unavailable. They promise to call back, but never do. Anyone else having this problem? Phorm, just say NO! | ||
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| Chronos |
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 Registered Member #284 Joined: Thu Apr 03 2008, 01:04PMPosts: 50 | Threaten them with Ofcom. To quote their '07 report: In December 2006 Ofcom published a statement on the broadband migration process which contained a new general condition regarding Migrations Authorisation Codes (MACs), the codes required to switch DSL broadband provider . Under the new condition ISPs are obliged to provide customers who are out of contract and request a MAC with the code within five working days. Reference here. (Section 4.7) | ||
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| Mel |
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 Registered Member #137 Joined: Sat Mar 08 2008, 06:00PMPosts: 322 | Don't threaten them with Ofcom, they have 5 working days to supply a MAC, if that is up complain to Ofcom. If they are messing around one user there are probably many more getting the same treatment (whether there is a genuine issue or not) and it should be stopped. I've seen many a post by people having problems getting MACs from their ISP saying that their ISP has phoned them up within hours of them complaining to Ofcom. | ||
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| Gordon |
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 Registered Member #287 Joined: Thu Apr 03 2008, 08:06PMPosts: 358 | "don't be swayed by the retention teams crocodile tears" ...and don't be swayed by the BT Broadband Dirty Tricks department trying to make you think that your phone line will be disconnected, not just your BT broadband service! This, with customer detail blacked out, is a scan of what my last remaining BT-using friend received when she switched to a decent ISP last weekend - I've shoved it in a Photobucket album rather than my own web space, so that BT customers reading this forum, who are barred from my sites, can see exactly what their sneaky ISP is up to: http://i88.photobucket.com/albums/k167/ex-qualibet/btletter.jpg Needless to say, on reading that "the BT phone line carrying your broadband service is being cancelled", and "There could be a number of reasons why your BT phone line is being disconnected", she was a little concerned! It is, of course, just a scare tactic to try and persuade you to change your mind about ditching their corrupted broadband "service"(?). We have, in the case of the secret trials, already seen BT insult their customers by basically saying "we didn't tell them because they are too thick to understand it", so presumably this dishonest letter is perfectly legal, because, of course, there is "no criminal intent", they just decided that "our customers are too thick to understand the difference between a broadband connection and a phone line, so let's just call it a phone line, that's nice and simple for the dummies." | ||
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| revrob |
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| Registered Member #372 Joined: Wed Apr 23 2008, 03:09PMPosts: 558 | Gordon wrote ... "don't be swayed by the retention teams crocodile tears" ...and don't be swayed by the BT Broadband Dirty Tricks department trying to make you think that your phone line will be disconnected, not just your BT broadband service! This, with customer detail blacked out, is a scan of what my last remaining BT-using friend received when she switched to a decent ISP last weekend - I've shoved it in a Photobucket album rather than my own web space, so that BT customers reading this forum, who are barred from my sites, can see exactly what their sneaky ISP is up to: http://i88.photobucket.com/albums/k167/ex-qualibet/btletter.jpg Needless to say, on reading that "the BT phone line carrying your broadband service is being cancelled", and "There could be a number of reasons why your BT phone line is being disconnected", she was a little concerned! It is, of course, just a scare tactic to try and persuade you to change your mind about ditching their corrupted broadband "service"(?). We have, in the case of the secret trials, already seen BT insult their customers by basically saying "we didn't tell them because they are too thick to understand it", so presumably this dishonest letter is perfectly legal, because, of course, there is "no criminal intent", they just decided that "our customers are too thick to understand the difference between a broadband connection and a phone line, so let's just call it a phone line, that's nice and simple for the dummies." This IS resulting in an Ofcom referral isn't it? Immediately? Keep the pressure on. revrob | ||
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| Gordon |
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| Registered Member #287 Joined: Thu Apr 03 2008, 08:06PMPosts: 358 | "This IS resulting in an Ofcom referral isn't it? Immediately?" I doubt if she'd refer it to OFCOMedy herself, but John Livingston over on the BT forum had the same letter, says that he's raised a "formal complaint" and encourages others to do the same - whether he means with BT or with OFCOM, I'm not clear. I suppose that there's nothing to stop me complaining to OFCOM - but I'd presumably have to send them the unedited version with the name and account etc., not the blacked out version, so I'd have to ask the lady's permission first, and as it's well past her bedtime and, dodgy legs permitting, I hope to be off to Hertford early in the morning and back very late, it would have to wait until Friday. | ||
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| Gordon |
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| Registered Member #287 Joined: Thu Apr 03 2008, 08:06PMPosts: 358 | I said... "I suppose that there's nothing to stop me complaining to OFCOM" Though, having looked quickly at the OFCOM site, I'm not convinced that I'm allowed to do anything about it myself. I'm not familiar with it, never used it before, so if I've missed or misunderstood something, somebody shout and I'll pick your message up about this time tomorrow (I need an early night tonight!) but it looks to me as if, as I'm not the affected customer, I'd have to be a rival ISP complaining about it being anticompetitive. ? | ||
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| baron wasteland |
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 Registered Member #585 Joined: Sat Nov 29 2008, 12:05PMPosts: 5 | (sorry this is a repeat fo another posting on another thread but more relevant here) Those who want to get away from BT, should ideally do so BEFORE 2nd DECEMBER 2008 here is an extract (straight cut & paste) from an email i recently received.. quote However, if the customer chooses to go to another Service Provider once their contract has expired, we request that they obtain a MAC code from BT in order to affect a seamless transfer. By arranging the transfer of service as above, no cessation fee will be charged. I should add that the fee, which is currently £6.00 is due to be increased to £18.51 from 2 December. unquote | ||
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