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Moderators: Jim Murray, narcosis, felixcatuk, Sammy
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| Author | Post | ||
| sassenach |
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 Registered Member #176 Joined: Thu Mar 13 2008, 11:54AMPosts: 24 | I always got next day responses from Eclipse (http://www.eclipse.net.uk/) until my email to them about Phorm Webwise! I emailed on the 9th March no reply as of 14th March. I'll post any info I get when it arrives. I'm in fighting Phorm! | ||
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| Huw Jerse |
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| Registered Member #112 Joined: Thu Mar 06 2008, 09:58PMPosts: 37 | I used to get next day responses to HTTP GET requests with Eclipse... have they improved with the KCom takeover then? (I didn't think they could get worse) | ||
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| sassenach |
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| Registered Member #176 Joined: Thu Mar 13 2008, 11:54AMPosts: 24 | I've been with Eclipse for 3 years now and never had a problem, good detailed customer/technical support promptly given whenever I'd requested it. I have to say this is the first time I've had the silent treatment from them. ... disappointed to say the least. I'm in fighting Phorm! | ||
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| sassenach |
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| Registered Member #176 Joined: Thu Mar 13 2008, 11:54AMPosts: 24 | Still no news from Eclipse. I've sent a follow up message on my support ticket asking for an update or at the very least a note to say they've received my query and that someone is looking in to it. I'm in fighting Phorm! | ||
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| Huw Jerse |
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| Registered Member #112 Joined: Thu Mar 06 2008, 09:58PMPosts: 37 | A swift look at Eclipse's position on this and I'd be getting a calendar out for timing the reply... | ||
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| sassenach |
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| Registered Member #176 Joined: Thu Mar 13 2008, 11:54AMPosts: 24 | I suppose I'm lucky, I signed on a rolling 1month contract 3 years ago, so should they start getting friendly with Mr Ertugrul then I'm out of there asap. I'm in fighting Phorm! | ||
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| sassenach |
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| Registered Member #176 Joined: Thu Mar 13 2008, 11:54AMPosts: 24 | well I got a reply back from Eclipse.. I'd have rather heard that they wouldn't touch Phorm with a barge pole but still.. "Dear Mr ......, We've had some preliminary discussions with Phorm but have not committed to anything at this stage. If we decide to work with Phorm, we would notify our customers. Our customers' experience is of paramount importance to us and we would not do anything that we felt harmed their experience or the service we provide to them. Kind Regards, James Knight Customer Services Eclipse Internet" I'm not paticulaly impressed with the use of the word "experience" I would have preferred to see "privacy". I've emailed them back asking if customers would be notified in advance and given a chance to have their say in the matter, and if faced with a majority against Webwise would they ditch the idea all together. [ Edited Mon Mar 17 2008, 04:16PM ] I'm in fighting Phorm! | ||
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