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Don't just take it...!

It may seem like there's nothing you can do, your ISP has sold you down the river and all hope is lost. That's not the case at all. The campaign has already been incredibly successful to date. The more people who complain and make a fuss the more effective the campaign will be.

You don't need to be a technologist or legal beagle to join in. Below we provide some tools to help you fight back against the snoops.


Start with the obvious, complain to your ISP.

Be polite, a sensible and moderately worded message will have more impact than an expletive-filled rant!


Complain to the European Commission;

EC Commissioner Vivane Reding has expressed an interest in the Phorm scandal. Her spokesman said "In case of incorrect application of EU data protection law by a national authority, the Commission could start infringement proceedings against the country concerned".

Contact Viviane Reding European Commissioner for Information Society and Media.


Complain to the UK authorities;
The Information Commissioner
The ICO is tasked with protecting the privacy of our personal information and ensuring it's used appropriately. They have legal powers to fine companies who do not follow Data Protection law.
The Home Office
The Home Office is responsible for administrating the Regulation of Investigatory Powers Act (RIPA) which many independent advisors believe Phorm's system contravenes. The Police are responsible for enforcement.
Trading Standards
The trading standards department monitor the trading practices of companies and the way they conduct their advertising. Phorm or the ISPs may fall foul of them if their business practice is unreasonable, changes to contracts are unfair, or if any of their advertising is inaccurate.
Still stuck? Talk to your MP.
Your MP is your voice. You pay their wages, make them work for you! Let your MP know how strongly you feel about corporate invasion of privacy and insist he raise the matter in the House of Commons.
Had enough? Hit them hard in the pocket!
If you really want to make your voice heard, hit your provider in the pocket. There are lots of fantastic ISPs, who will guarantee to provide you a Phorm free service. Switching is dead easy, and the only way to be certain Phorm can't profile your surfing.