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| Zen Internet | ||
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Moderators: Jim Murray, narcosis, felixcatuk, Sammy
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| narcosis |
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  Registered Member #39 Joined: Wed Feb 27 2008, 05:14PMPosts: 324 | Zen Internet - Source Found on Cable Forum | ||
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| narcosis |
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| Registered Member #39 Joined: Wed Feb 27 2008, 05:14PMPosts: 324 | hmm possibly not the best choice it would seem; From a user on The Register "Zen??? You are all being very bloody naive if you think just because Zen say something that it is actually true (or any other company for that matter). Zen made very bold public statements about FuPs, Throttling and Bandwidth Caps for the 4 years I was with them claiming it would -never- happen with Zen, then ADSLMax came along and Zen introduced what has to be seen as one of -the- worst FuP/Throttling/Cap systems ever witnessed on the internet where they cut you off if you got 1byte over your cap and hold your connection ransom to expensive PAYG top up tariffs. If you don't want to pay their ransom, you get no internet, period. Whereas most sane ISPs simple throttle your connection down to a slower speed until you either pay them more money or your next billing cycle starts. So Trust Zen? No thanks after 4 years of being a fan boy only to have that trust destroyed by their lies I would rather remove my testicles with toe nail clippers." | ||
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| AndyWallis |
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 Registered Member #45 Joined: Thu Feb 28 2008, 07:16PMPosts: 3 | Agree with narcosis - we moved from BT to Zen becasue BT were plain rubbish. Zen were actually very good until they introduced their hideous capping system, so we ended up going with np10. | ||
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| ecadre |
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| Registered Member #378 Joined: Sun Apr 27 2008, 02:12PMPosts: 1 | When did this forum become a general ISP review forum? When asked in their public forum, Zen internet came back very quickly with a statement that they have no relationship with Phorm and will monitor OIX in regards to protecting their (that is Zen's) customers. Here's the link; http://forum.zensupport.co.uk/thread/30072.aspx That should be good enough for this forum, surely? However, though, it seems that it's not. In that case I will share my personal reasons for choosing Zen as my ISP just over a month ago. I have no illusions about Zen being a company, wanting to make money or having to pay it's employees. For this reason they do not supply the cheapest possible, uneconomic service simply to rack up their customer numbers. Their website is straight-forward and honest about the service they offer and not full of misleading adspeak as so many are. Zen do not shape or throttle your internet traffic. You can use bittorrent, VOIP or whatever at any time of day or night up to the technical speed limits of your connection. They do not block ports so you can run services on your computer such as webservers etc. and there is access to their news servers (something which Demon, for example, do not give in their HomeOffice service). Zen give static IPs on all their packages which I find very useful. Zen do not lock you into long contracts of a year, or in one case I saw of 18 months, like many other ISPs. You get a simple monthly rolling contract that you can end at any time you like. I have even seen cases on their forums where people have been refunded pro-rata for the unused portion of a month. Zen have explicit and straight-forward monthly data-caps on their products, not a vague "Acceptable Use Policy" which covers for the common lie about "unlimited downloads". When I rang them, they answered almost immediately from their call centre in Rochdale with a person who was knowledgeable and helpful. You get what you pay for. I prefer to pay for an ISP that doesn't offer a fictitious "moon on a stick" but has a sensible honest relationship with it's customers. If that changes, I can easily take my custom elsewhere which is where that one month contract comes in. | ||
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| BadPhormula |
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BadPhormula  Registered Member #188 Joined: Sun Mar 16 2008, 05:00PMPosts: 546 | ecadre wrote ... When did this forum become a general ISP review forum? When asked in their public forum, Zen internet came back very quickly with a statement that they have no relationship with Phorm and will monitor OIX in regards to protecting their (that is Zen's) customers. Here's the link; http://forum.zensupport.co.uk/thread/30072.aspx That should be good enough for this forum, surely? However, though, it seems that it's not. In that case I will share my personal reasons for choosing Zen as my ISP just over a month ago. I have no illusions about Zen being a company, wanting to make money or having to pay it's employees. For this reason they do not supply the cheapest possible, uneconomic service simply to rack up their customer numbers. Their website is straight-forward and honest about the service they offer and not full of misleading adspeak as so many are. Zen do not shape or throttle your internet traffic. You can use bittorrent, VOIP or whatever at any time of day or night up to the technical speed limits of your connection. They do not block ports so you can run services on your computer such as webservers etc. and there is access to their news servers (something which Demon, for example, do not give in their HomeOffice service). Zen give static IPs on all their packages which I find very useful. Zen do not lock you into long contracts of a year, or in one case I saw of 18 months, like many other ISPs. You get a simple monthly rolling contract that you can end at any time you like. I have even seen cases on their forums where people have been refunded pro-rata for the unused portion of a month. Zen have explicit and straight-forward monthly data-caps on their products, not a vague "Acceptable Use Policy" which covers for the common lie about "unlimited downloads". When I rang them, they answered almost immediately from their call centre in Rochdale with a person who was knowledgeable and helpful. You get what you pay for. I prefer to pay for an ISP that doesn't offer a fictitious "moon on a stick" but has a sensible honest relationship with it's customers. If that changes, I can easily take my custom elsewhere which is where that one month contract comes in. Unfortunately Zen still haven't signed up to the antiphorm league or made a definative public statement that they will never use a Phorm like system to spy on their customers. On the plus side Zen are a very professional outfit and have an excellent customer service. I am running several experimental boxes on their network at the moment including a squid proxy via SSH. Download speed is the usual upto 8Mb/s promise and they do give a speed pretty close to that. The upload however is less than 1Mb/s (its ADSL), which is fine for hosting a low level webserver HTTPS which is great for a handful of users. You get what you pay for, so if you want more bandwidth you have to pay. But don't be fooled by all these BT, Virgin Media, Tiscali cheapo offers on TV (must cost a fortune for those ADs)... what you save is a few pounds less, you pay for with bad customer service, traffic shaping, throttling, backstabbing, secret spying trials, loss of privacy, selling your click data etc etc. i.e. they have sold out. C'mon Zen when are you going to sign up? http://www.antiphromleague.co.uk/isp.php [ LINK ] Fight the Total Surveillance | ||
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